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Terms and Conditions

1. The Customer

  1. The Customer must be over the age of 16 and legally entitled to purchase prescription spectacles.
  2. The Customer must not be registered partially sighted or blind.
  3. The Customer must on request produce confirmation that they are legally entitled to purchase prescription spectacles or sunglasses.
  4. The Customer agrees that all details provided, including address, contact details and payment details are up to date and correct.
  5. The Customer must have had an eye-test within a 2 year period and provide correct details of the prescription needed. All prescriptions must have been given to you by a registered medical practitioner or registered Ophthalmic Optician if prescription spectacles ordered.
  6. We are not liable for any wrongly inputted information provided by the customer with regard to the ordering of the prescription lenses.
  7. SPX Opticians will rely fully on the prescription you give to us.
  8. Unless your Optician or medical practitioner has given you your PD (pupillary distance) to complete your order fully, we will use an appropriate average PD – which is set at 63 for us to complete your order. By agreeing to these terms and conditions, and unless you state otherwise, you, the customer, will be agreeing for SPX Opticians to use an average PD. SPX Opticians would however recommend that you consult your Optician to obtain your PD before ordering, so that you can place the correct number on your order form.

2. Availability and Description of goods

  1. All goods advertised for sale on the website are subject to availability. If for any reason an item required by a customer is unavailable they will be informed immediately either by e-mail or by telephone and offered a replacement item.
  2. Items that cannot be supplied to the Customer will not be charged to him/her. We will not be responsible though for any loss to the customer or damage to any goods that have not been supplied.
  3. All items advertised on the website are an accurate as possible description of the item supplied to the Customer.
  4. Photographs are for illustrative purposes only, and may not exactly match the product itself.

3. Pricing

  1. Prices displayed on the Website are correct as of time of display. However we reserve the right to alter prices without notice. This does not however affect customers who have made payment for any item prior to the change in price.
  2. All prices displayed are inclusive of UK VAT, which stands at 20%. UK VAT is charged on all sales to customers located within the UK or within the European Union.

4. Price Match Guarantee

SPX Opticians promise that you are buying your glasses at the lowest price online.

Please note that the following conditions apply:

  1. You must provide us with detailed evidence of the alternative price which should be via a webpage, email, fax, or a written quote.
  2. The total price must include the cost of the frames, delivery, lenses, coatings, VAT, or any other additional costs incurred.
  3. The lower price must include the same warranty and guarantee terms
  4. The price elsewhere cannot be subject to a special offer or promotion
  5. The specification of the frames and lenses must be exactly the same, including size, colour, designer and model, as well as meeting the same lens prescription requirements
  6. The website offering the lower price must a Practising Optician based in the UK.
  7. Please note that Price Match cannot be combined with any other offers on our website

5. Postage and packaging

  1. Postage and packaging is FREE in the UK and charged at £10.95 per pair of glasses ordered outside UK. However this is subject to change.

6. Payment information

  1. Payment must be made by the Customer at the time of ordering.
  2. We accept payment by the following Credit Cards Visa / Mastercard /Switch / Solo / Maestro.
  3. All Credit Card payments are subject to authorization by the Card issuer. If authorization is declined then we are not liable for the non-delivery of any ordered items.
  4. Any use of a customer’s Credit Card is entirely at the Customers own risk. We cannot accept responsibility for any misuse of a Customer’s Credit Card.
  5. Cheques are also accepted but the Cheque and payment must be received before the item is dispatched to the customer.
  6. Items will be dispatched to the customer only once the payment has been received.
  7. All payments must be made in GBP Sterling.
  8. Prices shown include VAT.

7. Delivery of Goods

  1. All items will be delivered to the customer after payment has been received and to the address specified by the customer on the order form.
  2. All items will be delivered in the quickest time possible. However we cannot be held responsible for the late delivery before the cessation of the 30 day delivery period, of any item ordered by a customer through the website caused by the manufacturer or any other third party.
  3. If delivery is not within the agreed time the Company will arrange another time for delivery.
  4. If for any reason at all (not due to SPX Opticians part) you do not accept delivery of the goods in accordance with this paragraph then we may charge you an additional fee to cover any reasonable direct costs (including additional insurance, delivery and storage)
  5. Once the item has been received by the customer any damage incurred is the responsibility of the customer.
  6. When the goods have been delivered the customer must inspect them carefully. If for any reason the goods are damaged or lost, please contact us to inform us of the problem and do not use the goods.
  7. All prices exclude delivery (except mainland UK)
  8. Inside each delivery will be confirmation of the prescription, if the prescription stated does not match the prescription ordered, please contact us immediately is prescription spectacles ordered.
  9. SPX Opticians will not pay the customer’s costs for any return of products. To eliminate the risk of a return getting lost in transit, and therefore not being eligible for a refund, the customer should use a method of returning the goods to SPX Opticians whereby the customer can obtain proof that the goods have been sent by the customer and received by SPX Opticians. SPX Opticians will not issue refunds for any return of goods which do not arrive at the “Returns Address”.

8. Statutory Rights

  1. If for any reason the customer is unsatisfied with the item that he/she has ordered then they have 14 days in which to return the item in question. This will not in any way affect the Statutory Rights of the Customer
  2. Any items damaged whilst in the possession of the customer will not be accepted and as a result no refund or alternative item will be offered. As mentioned all responsibility for the item passes to the customer once the item has been received

9. Warranty and Liability

  1. We do not accept any responsibility and will not be liable for any damage to the goods caused by the customer once the item has been received.
  2. We shall not be liable to any person for any damage or loss that may arise from the use of any goods advertised on our site.
  3. Without any prejudice to the customer’s statutory rights, all the information and materials contained in this website (including, without limitation, text, graphics and links) are provided on an "as is" basis with no warranty. We do not represent or warrant that the information accessible via this site is accurate, complete or current or that the use of this site will be uninterrupted or error-free.
  4. In no circumstances will SPX Opticians or its employee’s, agents or subcontractors be liable to you the customer for any business interruption, loss of use, loss of data, loss of profits, contracts, goodwill or anticipated savings.
  5. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury resulting from our negligence or any breach of the statutory implied terms as to title of goods or for fraud or any other liability which by law we are not permitted to limit or exclude.
  6. Our maximum liability (and that of our employees, agents or subcontractors) to you in connection with any physical damage caused to your property through the negligence of us (or our employees, agents and subcontractors) will not in any circumstances exceed £10,000
  7. In all other cases, our total liability (including our employees, agents and subcontractors) whether in contract, tort (including negligence) and breach of statutory duty or otherwise will not exceed the price of the goods and services to which the claim relates.

10. General

  1. Any failure by us to enforce any of these terms and conditions shall not affect our right to enforce the rest of these terms and conditions
  2. These terms and conditions are subject to change at any time without prior notice to the customer.
  3. These terms and conditions shall be governed by and construed in accordance with English Law.
  4. All items listed on the website are subject to availability.
  5. We reserve the right to refuse to sell any item to any customer, as we deem fit.
  6. All Logo’s and the SPX Opticians Website are Copyright and the possession of WidaGroup Ltd.
  7. We reserve the right to monitor and record any telephone call that is made to our telephone Hotline.
  8. Only you the customer can benefit from this contract. You the customer cannot transfer your rights or benefit from this contract to any other person without the prior permission of SPX Opticians
  9. SPX Opticians website does not provide medical diagnosis for any person and must not be used as a substitute for professional medical advice. Any medical questions must be directed to your registered Ophthalmic Optician

11. Privacy Policy

  1. Cookies? Cookies are pieces of information that a web-site transfers to your computer’s hard disk for record keeping purposes. When you visit SPX Opticians website you will receive a cookie. These help SPX Opticians recognize you as a unique visitor to our website. This will allow us to tailor content or advertisements to match your interests. We cannot identify you personally in any way.
  2. SPX Opticians is committed to protecting the Customer’s privacy and to providing the Customer with secure on-line buying.
  3. SPX Opticians will ensure that all our employees, agents and sub- contractors shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you in relation to this contract and shall only process personal data received from you where necessary to fulfil our obligations under this contact.
  4. SPX Opticians may assign or subcontract or any part of this contract to any third person, firm or company.