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Delivery Information

Delivery information

We ship through Royal Mail™, in the United Kingdom's trusty postal service, which handles over 80 million items of mail per day. Every shipment is secure, recorded and traceable.

Our items are carefully hand-packed by the same team of individuals that process your order for our daily post collection. You will receive an automatic e-mail notification upon your order being dispatched. All services used are signed-for, so if nobody will be home when your local post arrives, you may wish to provide us with an alternate address such as your place of work.

If the item you have ordered is currently out of stock or discontinued, we will e-mail you to advise either a refund or the exact timeframe expected--typically this is no more than an additional 3-7 working days. In the event the timeframe quoted proves to be unworkable, we can arrange a refund in moments. If ordering prescription eyewear, most UK based orders are delivered within 7 working days (please allow 7 days plus additional shipping times for countries outside of the UK); occasionally more complex jobs or prescription orders of particular brands such as Tag Heuer and other rimless, tinted or high-curvature lenses can take slightly longer. You will be advised accordingly by our dedicated team, who will contact you within three working day of placing your order.

We offer free shipping within the UK

Every order is despatched via Royal Mail™ First Class Recorded (between 1-3 working days).

We ship worldwide

We can ship anywhere in the world, using Royal Mail™ international postal services.

The estimated shipping time to Europe is 4-8 working days. Everywhere else is quoted between 7-14 working days, though Royal Mail Airsure™ often delivers much sooner, with some startling reports from our Australian-based customers stating they have received items as early as 4-5 working days after despatch.

Further Shipping Information

If you have missed your delivery, keep calm; your local post should leave a "while you were out" card, which you can use to re-arrange delivery online or over the telephone, or alternately pop down to your local post office to retrieve your parcel in person. Sometimes an item will be signed for by a neighbour as well. In the unlikely event that there is an issue with your delivery, we are always here to offer additional support and advice. Please feel free to contact us with any questions you may have.

Please not that all the time frames quoted are during our regular business opening hours.